Shipping policy

At Lily & Poppi, every piece is made to sparkle and arrive safely in your hands. Here’s what you can expect when you place an order with us:

Processing Time
Once your order is placed, it will be carefully packed and prepared with love. Please allow a few days for processing before shipment.

Delivery Time
Orders are typically delivered within 15–45 business days, depending on your location and local postal services. We’ll keep you updated with tracking information so you can follow your treasure’s journey.

Shipping Regions
We currently ship worldwide. Delivery times may vary based on your country’s customs and postal systems.

Customs & Duties
Some international orders may be subject to customs fees or import duties. These are the responsibility of the customer, but we’ll always do our best to make the process smooth and stress-free.

Lost or Delayed Packages
If your package takes longer than expected, don’t worry—we’ll work with you to track it down and make sure your sparkle finds its way home.